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 We represent leading suppliers providing the means to
today's complex converged network infrastructures. |
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News
Net Optics Director - Unveiled at Interop New York'08
- Net Optics introduces Director, the industry's highest port-density monitoring access solution, with TapFlow filtering technology to enable your pool of monitoring tools to handle more traffic, more links, and more protocols than ever before. With Director as the hub of your monitoring access platform (MAP), dozens or hundreds of critical high-volume data links can be dynamically connected to a sub-station of monitoring tools, with TapFlow filtering ensuring that each tool sees only the traffic-of-interest for its particular purpose Learn More
Network Instruments Launches Observer 13 
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New Observer 13 offers significant enhancement for IT Managers giving you complete visibility and the tools you need to identify, investigate and resolve problems from a single solution. Observer 13 delivers customizable, high-level reporting in Observer Reporting Server and increased GigaStor performance to expanded wireless and topology support
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New Features
- Monitor enterprise-wide perfromacne in real time with NetLive
- Perform one-click root-cause analysis from application-level ORS reports
- Isolate sporadic Problems quickly with the new GigaStor interface
- Drill down in GagaStor to investigate mcirobursts
- Investigate financial transactions and trade executions on a nanosecond basis
- Trace WAN traffic on your OC3/12 networks
Telnet Networks Now Distributes Nortel PVQM
- Nortel Internet Telephony portfolio of products gives your business a competitive advantage, but maintaining IP telephony applications can be challenging because of the critical role they play.
- Proactive Voice Quality Management (PVQM) is a solution Nortel Networks has co-developed with NetIQ that gives the network manager the capability to ensure the overall quality of their IP Telephony deployments. PVQM continuously and passively measures the user quality of experience (QoE) for all IP Telephony communications, conducts system health checks for IP Telephony servers, and provides troubleshooting and resolution for any performance degradation or fault conditions.
- Learn More
Events
Ottawa Regional Contact Centre Association
You are invited to the Green Contact Centre Solutions seminar sponsored by TELUS in partnership with the Ottawa Regional Contact Centre Association.
Going green is not only a wise approach, but has many other benefits for contact centres including enhancing performance, reducing costs and improving quality of life. Find out how one of Canada's foremost organizations and a leader in environmental sustainability is minimizing its own environmental impact within the contact centre and improving customer service through the use of the latest information communications technology.
Topics
- Joe Pach, Director of the Environment, TELUS -- Going Green within the Contact Centre
- Ian Gover, President, Facet | Teletrips
- Arleen King, VP Client Services, TELUS Mobility Contact Centre
Date: |
Thursday November 20, 2008 |
Time: |
Presentations will begin at 1:30 sharp - 4:30pm |
Location: |
bitHeads Theatre, Westgate Mall, 1309 Carling Avenue |
Cost: |
The event is complimentary, however, seating is limited so please register early. To register send an email to Sandra Freeman: info@callcentres.org |
Tips for Optimizing Your VoIP Application Quality of Experience
The introduction of VoIP applications on your enterprise network presents specific challenges that can best be addressed with network-centric performance monitoring products.
This webinar from NetQoS will show you how VoIP applications have evolved and demand optimal network performance. Taking a network-centric performance-first approach to the network will help you gain insight into end-user call quality of experience and ensure optimal call quality.
You will gain an understanding of :
- How to obtain metrics on call signaling/setup protocols
- The keys to gauging the quality of voice calls
- How to measure response times to show the impact of VoIP on existing applications and vice versa
- The importance of determining volume of VoIP traffic across the WAN, including who is using it and when to ensure adequate bandwidth for VoIP traffic and other business-critical applications
- How to monitor the health and availability of VoIP devices
- The value of performing active VoIP testing/monitoring via Cisco IP SLA to measure VoIP jitter, latency, and packet loss
Recording: To view or download the webinar, please click here
You will need this player to play the video - Download
Featured Solutions
NetQoS SuperAgent
Gain Visibility Into How Well Your Network is Delivering Application Services
End-to-end application response time monitoring with NetQoS SuperAgent helps you see how well the network is delivering services to the end user and provides the best overall view of what is happening on the network. SuperAgent is the first step in the NetQoS performance-first approach to network performance management.
Addressing Echo in VoIP Systems 
- Echo is a troubling problem for telecom professionals. Voice over IP does notcreate Echo, but due to theTemporal aspects of echo, VoIP systems can and do increase the amount of echo heard during a telephone conversation.
- This white paper gives an overview of echo issues, provides a brief introduction to echo cancellation and describes the echo metrics provided by the NetQoS VoIP Monitor VoIP Management Solution.
